At ChillFil, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and use our services.

1. Information We Collect

We collect both personal and non-personal information to provide you with a better experience on our website and improve our products and services.

Personal Information: This includes information that identifies you as an individual, such as your name, email address, phone number, billing and shipping addresses, and payment details. We collect this information when you create an account, make a purchase, or contact us through our website.

Non-Personal Information: This includes data that does not directly identify you. We may collect information about your device, browser type, IP address, and browsing behavior on our website through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, including sending you emails to confirm your order status and shipping details.

Customer Service: To provide customer support and respond to your inquiries, requests, or complaints.

Marketing: To send you promotional materials, newsletters, and other communications that may be of interest to you. You can opt out of receiving marketing emails at any time by following the unsubscribe instructions in the email.

Personalization: To personalize your experience on our website, including showing you content and advertisements that are relevant to your interests.

Analytics: To analyze website traffic, usage patterns, and trends to improve our website and services.

Security: To protect our website and users from fraud, unauthorized access, and other illegal activities.

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3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are obligated to protect your information and use it only for the purposes we specify.

Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring company.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, understand how you use our site, and personalize content and advertisements.

Types of Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them).

Managing Cookies: You can control how cookies are used by adjusting your browser settings. Please note that disabling cookies may affect the functionality of our website.

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5. Data Security

We implement a variety of security measures to protect your personal information. These include encryption, secure socket layer (SSL) technology, and access controls to safeguard your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have certain rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.

Correction: You have the right to request that we correct any inaccuracies in your personal information.

Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.

Objection: You have the right to object to the processing of your personal information in certain circumstances.

Withdrawal of Consent: If we are processing your information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at Chilliwackfilaments@gmail.com.
 

7. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for the content or practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

ChillFil reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

ChillFil (Chilliwack Filaments) Email: Chilliwackfilaments@gmail.com